We'll make it right. What does that mean? We expect our gear to be used hard. For some folks, that means it will last a lifetime. For some folks, that means 3 - 4 years in the jungle. If a product fails due to workmanship, we'll repair or replace it. If a product fails due to normal wear and tear, we'll cost out the repair and give you some options. In a lot of cases, the most sensible solution is a decent credit towards the purchase of a new item. This is because zipper failure is the most common wear and tear issue even with the YKK #10 zippers we mostly use and the labor to replace a zipper can quickly outpace the value of the item. Regardless, start your warranty inquiry by emailing firstname.lastname@example.org with a description and (if possible) some pictures of the problem. We'll make it right.